Bravo for not being a Grinch during the holiday season!
Long story short I wanted to purchase a gift for my clients who are part of my Rookie Packaging. Seeing that I just started this small business, I turned to ETSY to find another small business to help.
I emailed them my logo and instructions and they not only replied within ten minutes of inquiry, but created my product and shipped it the next day (during the mad rush of Christmas orders mind you).
Four days later, like a kid on Christmas morning, I tore open my package, fell in love with the product and unfortunately noticed the logo was not in the place I had asked them to put it.
I immediately emailed them to let them know how much I loved their end product, but that the logo was placed incorrectly. Now their website and Etsy shop boasts about 100% customer satisfaction and service...THEY WEREN'T KIDDING.
Here is the response I got, "Sorry for the miscommunication. We closed the shop for the season. However, we are working late tonight to get all Christmas orders out. What we can do is send you your order at no extra cost. Our goal is 100% customer satisfaction and we want to make it right even if we don't make a profit."
Not only did they do this for me, they threw in a complimentary logo leather coaster set for me!
WHOA! TALK ABOUT STANDING BEHIND YOUR COMPANY, MOTTO and PRODUCT!
And look what it got them...a repeat customer (for sure), a raving review and someone writing a blog all about how amazing they are.
So check them out for your personalized needs..."My Hobby Part Time" on Etsy, FB & IG (click for links).
Goes to prove, "You don't have to post it to prove it"...customer service always wins at the end of the game.
My most sincere thank you from one small business owner to another.